Bilingual (English/German) Customer Service Representatives

. Gaming background (1-2 years experience preferred)
. Customer Service, Retention and Technical Support experience (1 year experience preferred)
. High School Diploma or equivalent
. BA/BS in a technical discipline or equivalent work experience an asset

As a Bilingual Customer Service Representative, you will be responding to calls from customers to
. Educate them about specific features and account information
. Provide billing status information
. Provide billing support, status changes, fraud claims
. Provide password resets and changes to personal information associated to the account verifying ownership of the account.
. Other duties as required